Support

Email support@useyaya.app. We use that inbox for account issues, billing support, bug reports, and deletion requests.

• If you cannot sign in, confirm you are using the same email you signed up with.
• If a session expires, sign in again from the yaya app settings panel.
• If hosted requests stop working after the trial, check your current plan status in the app.

• Open yaya Settings and select Manage billing to update your payment method, view invoices, or cancel a subscription through Stripe.
• If you already paid and yaya is not reflecting the plan, use Refresh plan.
• If restore still fails, contact support and include the account email tied to the app.

• The direct Mac download can use the selection bubble with the required macOS accessibility permissions.
• Select text and press ⌘ C C to translate instantly. Press ⌘ ⇧ C C to choose the target language before translating.
• If you use Bring Your Own Key mode, confirm your OpenAI key is valid and has billing enabled on your OpenAI account.

Follow the instructions on the Delete account page. Active Stripe subscriptions are canceled as part of successful account deletion.